When will you ship my items?
The order processing time is 1-3 workdays.
What is the delivery time?
We ship from multiple international warehouses located in the USA, the Netherlands and Asia. So the exact delivery time depends on where the product is shipped from:
USA (with USPS) & Europe: 2 - 3 weeks
Worldwide: 3 - 5 weeks
How much are the shipping costs?
We offer free worldwide shipping on all orders over $50.
Below $50 we charge $4.99 for insured worldwide shipping.
How can I get my tracking number?
All orders have a track & trace link. Please e-mail your order number to email@example.com to receive your personal track & trace link.
What is your refund policy?
We offer a 30 days money back guarantee. If you are not satisfied with the product, you can return the product to us. Once the product is returned to us, we will refund you the money.
In order to apply for a refund please e-mail a photo and/or video of the issue and your order number to firstname.lastname@example.org.